1. Scope
1.1 These General Terms and Conditions (GTC) apply to all contracts, services, and business relationships between LuxuryLine Munich GmbH, Ungererstraße 58, 80805 Munich (hereinafter referred to as „LuxuryLine“ or „we“), and its customers (hereinafter referred to as „Customer“).
1.2 Any terms and conditions deviating from or conflicting with these GTC shall not apply unless expressly acknowledged in writing by LuxuryLine.
2. Services
2.1 LuxuryLine offers services in the areas of luxury shopping consulting, jewelry advisory, luxury-class vehicle transfers, and tax-free service assistance at the airport.
2.2 LuxuryLine is entitled to engage third parties to perform the services.
2.3 The services are provided by appointment and subject to availability.
3. Contract Conclusion
3.1 A contract between the Customer and LuxuryLine is formed upon acceptance of an offer or confirmation of a booking by LuxuryLine.
3.2 Bookings can be made in writing, by telephone, or electronically. A booking is only binding once it has been confirmed in writing by LuxuryLine.
4. Prices and Payment Terms
4.1 The prices for the offered services are based on LuxuryLine’s current price list or individual agreements.
4.2 All prices include the applicable statutory VAT unless otherwise stated.
4.3 Payment is due immediately upon invoicing without deduction unless otherwise agreed.
4.4 In the event of late payment, LuxuryLine is entitled to charge default interest at the statutory rate.
5. Cancellation and Withdrawal
5.1 The Customer may cancel a booking free of charge up to 24 hours before the start of the service. After that, a cancellation fee of up to 100% of the agreed price may apply.
5.2 LuxuryLine reserves the right to cancel a service for good cause, particularly in cases of force majeure or unforeseeable events. In such cases, any payments already made will be refunded.
6. Liability
6.1 LuxuryLine is liable for damages caused by intentional or grossly negligent conduct.
6.2 In cases of simple negligence, LuxuryLine is only liable for the breach of essential contractual obligations, and liability is limited to foreseeable, contract-typical damages.
6.3 Liability for lost profits or indirect damages is excluded.
6.4 LuxuryLine is not liable for delays or service failures due to force majeure or other unforeseeable events.
7. Data Protection
7.1 LuxuryLine processes the Customer’s personal data in compliance with applicable data protection laws.
7.2 Further details on data processing can be found in LuxuryLine’s privacy policy.
8. Final Provisions
8.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
8.2 The place of jurisdiction for all disputes arising from or in connection with this contract is Munich, to the extent legally permissible.
8.3 If any provision of these GTC is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
Version: April 2025
Location: Munich